FAQs
Getting Started
- What do I need to know about Zazzle shipping?
- What information do I need to start uploading products?
- How do I change the name of my Storefront?
- How do I add my logo to my Storefront?
- How do I set up my Storefront?
- How do I recover or reset my password?
Account Settings
- Navigating My Zazzle Maker Account
- How can I register a new account?
- How do I change my password?
- How do I set up co-workers on the Maker dashboard?
- How do I set my ship from address?
- How do I set up my return shipping address?
Shipping
- What is the Zazzle Shipping Service Fee?
- Do I set the shipping prices on my products?
- How do I update my ship from address?
- Where can I find my shipping labels?
- How does shipping work?
- What shipping carriers does Zazzle’s shipping service use?
Getting Paid
- Do you collect sales tax on my behalf?
- To get paid, what payment methods are available to me?
- What does Zazzle charge for using the Maker platform?
- How do I add pricing upgrades for additional options on my products?
- Pricing: Do’s and Don’ts
- I’ve sold and shipped items but why haven’t I gotten paid?
Order Processing
- I don’t have all of the information I need to produce an order. How do I contact the customer to receive clarification?
- My shipping label won’t print properly. What do I do?
- I received some confusing instructions from a customer. What should I do?
- I need to cancel an order. How do I do that?
- I see an order has been cancelled. What could have happened?
- How do I place a product out of stock so that orders stop from coming in?
Policies & Agreements
- Where can I find the UPS Shipping Agreement?
- Can I set my own return and refund policy?
- What is the Zazzle Maturity Ratings System?
- Are there any product restrictions?
- Where can I find the Zazzle Maker Platform Agreement?
- An order has been cancelled. What happened?
Marketing
- Blossoming Business Blog Benefits
- Tell your Manufacturing Story
- Promote the Holidays
- Inexpensive Packaging Ideas
- Snap into SnapChat
- Tweeting is the Future So Tweet your Heart Out
Product Management
- Does Zazzle support products that exist in a parent-child relationship?
- How do I accept photos from customers for their orders?
- How do I send a proof to the customer?
- Step-by-Step Guide to Product Creation
- Can Zazzle assist with onboarding my products?
- How do I edit an existing product?
Volume Selling
- What is Zazzle Black and are my products eligible?
- Does Zazzle have an API that I can integrate against to receive my order information?
- Is there a way to bulk download my orders?
- What is the difference between me, a Maker, and a Designer on Zazzle?
- Can I also become a Designer?
- What is Zazzle’s Associate’s Program?