If you experience any difficulties printing your label, click ‘Report Problem with Order’ to send us an email. In order to assist you, please provide the package ID number along with a detailed description of the error you are encountering. Additionally, let us know the shipping dimensions and weight so that we can double check the settings attached to that Customizer. We’ll investigate this for you and get this resolved promptly.
Articles in this section
- I don’t have all of the information I need to produce an order. How do I contact the customer to receive clarification?
- My shipping label won’t print properly. What do I do?
- I received some confusing instructions from a customer. What should I do?
- I need to cancel an order. How do I do that?
- I see an order has been cancelled. What could have happened?
- How do I place a product out of stock so that orders stop from coming in?
- My customer emailed me directly with a question I can’t answer. What do I do?
- I received a notification that I have an order! What do I do now?
- My order is ready to go. How do I ship it?
- Where can I see all of my orders?