In the alpha phase of the Maker program, Zazzle is handling all customer service for your products.
If a customer has a question, they should email or call Zazzle's Customer Support team where we can address any questions they might have. Or we can act as the go-between if the customer has a question that only you can answer.
If a customer emails you, the Maker, directly, please forward any concerns you are unable to address on to makersupport@zazzle.com and we can address any further concerns.